Due to the COVID-19 situation, delivery dates are not guaranteed. We thank you for your patience and understanding and will deliver your product in accordance with the updated delivery schedules of our shipping providers.
FAST FREE SHIPPING
Free shipping available within the lower 48 states for orders totaling $250 or more. Simply select the free shipping option during checkout. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via UPS or USPS. Excludes large freight or bulky items such as hoods, wheels, special orders,etc.
- Orders over $2500 Ship with a signature requirement only.
Orders containing items listed as “In Stock” will ship the NEXT BUSINESS DAY. This applies to orders placed Monday to Friday before 3pm ET (2pm CT/ 1pm MT/ 12pm PT). (Excludes Snap Finance orders)
Orders containing items listed as “In Stock” will ship the SAME DAY when placed through Paypal.
Orders requiring additional verification (security concerns, Snap, etc.) may need additional processing time. These estimated dates are not guaranteed and are subject to change periodically.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details. As a general rule, UPS transit times are as follows:
- Free Shipping - Transit time of 5-7 Business Days
- Next Day Air - Transit time of 1 Business Day
- 2nd Day Air - Transit time of 2 Business Days
- UPS Ground - Transit time of 3-5 Business Days
Neo Garage ships packages all over the world. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the "Calculate Shipping" feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Neo Garage. By law, Neo Garage is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Neo Garage reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies page.
Items are considered special orders if they are not normally stocked items. For example, if an item needs to be ordered from Japan, or an item is made to order.
- Please contact us if you would like to inquire about making an order.
- Special orders may require a deposit.
- No returns, cancellations, or refunds allowed on special orders. NO EXCEPTIONS.
- Orders placed with Snap finance will not qualify for special order items.
- We cannot estimate delivery times of special orders.
- Special Orders will dropship from the manufacturer.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Neo Garage is not liable for damage claims that are denied due to customer negligence.
What are your hours of operation?
We are open from 12:00pm to 7:00pm EST Monday through Friday.
Can I pick up my item from your location?
Yes, customers located in South Florida are welcome to pick up their items from our retail location during normal business hours. Our address is:
Neo Garage Performance Parts
2775 N Dixie Hwy Wilton Manor, FL 33334
Tues – Sat 12:00 to 7:00 PM EST
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Affirm financing, Snap Finance, Sezzle, Quad Pay, Cashapp(in store) and cash.
Do you accept returns?
Yes, please see our Return Policies page for details.
Can I ship to an address other than my billing address?
We offer shipping to alternate addresses for existing customers or verified customers only.
Can I call?
Please do! Our customers are always welcome to call during business hours.
Our number is +1-321-310-3387
Schedule a call back using this link https://calendly.com/neogarageperformance/15min
What if I want to email you?
If you need to reach out when we happen to be closed, or if you just prefer online correspondence, you can email us at any of the following addresses.
How do I track my order?
Once you receive an email notification confirming your order,log into My Account , and click “Order Status”.
Do I get tracking information?
Glad you asked! We want to make sure you get your parts!
All orders will receive tracking information. If you do not receive your tracking information within shipping time, please email us at firstname.lastname@example.org
If you don’t receive an email confirming your order within 2 business days of your purchase, contact us at email@example.com
Why do you only ship to the verified billing address of the card holder?
We apologize for any inconvenience this may cause, but with online fraud becoming more of a problem for businesses and consumers alike, we have discovered this to be a highly effective means of protecting ourselves and our customers.
What if I need the part(s) in a hurry?
If you need to receive any part by a certain deadline, or within an urgent timeframe, please call or email us so we can verify the ready availability of the item(s). We will provide you with shipping options.
Do you ever ship outside of the United States?
At Neo Garage, we ship orders to any location in the world.
Does international shipping result in extra fees?
We will not charge extra fees ourselves. However, our shipping vendors (usually UPS) may add charges for extra distance. International customers should also consider any customs, duty, or brokerage fees, as they will be responsible for paying them.
What if I don’t want to pay any customs, duty, or brokerage fees?
If a purchase is returned to us due to a customer’s failure to pay the necessary international fees, the cost of return shipping will be applied to the customer’s account.
What if I want to return my order?
We typically maintain a strict Returns policy. However, for us to consider making an exception, certain conditions must be met:
- Any returns must be arranged and shipped within 30 days of the original purchase
- All returned items must be sent back unused, in their original, unopened box(no exceptions)
- All returns will subject the customer to a 25% restocking fee.
- Refer to our return policy Here
Can I cancel my order?
If you require to cancel your order please call us immediately at 321-310-3387 during our business hours to cancel your order. We process our orders electronically within our processing schedule. Do not assume that an email will be seen as we receive a large number of emails correspondence .
Unfortunately, Due to the cost of processing refunds, there will be a 5% cancellation fee on all orders placed but canceled prior to shipping. This does not apply to returns & exchanges. Please refer to returns & exchanges if your order has already shipped.
What if I'm missing credit for a purchase?
If you don't immediately see your activity show up in your account, please get in touch and we'll help you out! Just keep in mind that on rare occasions, it may take 1 - 2 business days for activity to post to your account.
Help! I lost my password! Can you reset it for me?
That's ok – it happens to us too. Just click the 'Forgot Password?' link on any login screen and follow the steps to reset your password.
Does Neo Garage price match?
Yes, we will price match any LEGITIMATE price listing. The advertised price must be from an authorized dealer. with a physical brick and mortar. The competitor must have the item in stock. The competitor’s price must be current to date. If the competitor’s discounted price is out of date and based on incorrect MSRP, we will not match the price as the competitor is most likely unaware of the mistake and unable to fulfill the order at their price.
To request a price match, please email us the link to the page where the advertisement is found along with your shipping address. If we can verify that the price is correct, we will beat or match the price.
Price matching does NOT apply to auction listings.(Ex. Ebay, Amazon, Yahoo)
What if I don't want to receive promotional emails?
Sometimes you'll receive emails from us related to our rewards program which advertise new ways that we've designed to help you earn points. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.