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Return Policy 2021

HOW TO REQUEST A RETURN 

Once you have read through our return policies, please use the Customer Service Request form to begin the RMA process.

Items covered under the offer a 30 day, return policy. items may be returned within 30 days of the original invoice date and must include all the original parts and contents for a refund. This guarantee does not apply to products that have been modified, damaged, misused or abused. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. 

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

 

STANDARD RETURN POLICY - 30 Days

Unless another return policy is indicated, products sold by Neo Garage are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below.
Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by our customer support team.

Items that are more than 30 days from purchase date, but within 90 days may still be eligible for return at the sole discretion of Neo Garage for STORE CREDIT ONLY, depending on the condition of product being returned.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

 

 NON RETURNABLE ITEMS - Clearance Items, Special Orders, Open Box / Overstock 

Neo Garage often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Neo Garage and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.

Neo Garage  also sells unique or custom order items that are oftentimes made to order and/or are considered special order items. These items are ordered on a case by case basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.

PRODUCT REFUNDS

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. 

Orders placed with Snap are eligible for refund .Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Neo garage does not refund shipping charges for returned items, and orders which qualify for free shipping will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. At the discretion of Neo Garage, items purchased from Neogarageonline.com may be subject to a restocking fee of up to 25% of the item's purchase price. If you have any questions regarding the refund process, please contact one of our customer service representatives.

Neo Garage  will only allow you to maintain a store credit balance on your account at your request. Any credit balances on your account with Neo Garage will be remitted to you within seven (7) days of receipt of your written request to remit such balance. If you fail to request the return of your credit balance within one (1) year of the creation of said credit balance, said balance shall terminate and Neo Garage may retain any and all such balances.

PRODUCT WARRANTIES

Neo Garage does not offer any type of warranty coverage for defective products except those that are manufactured by us. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.